Cancelling Washington Post subscription

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I am adding a bitchy mood digital art piece of mine here. I originally shared this image on FB a while back when discussing hell and evangelicals. It fits my mood after dealing with the Wahington Post for the second time in two weeks. 



I had already believed I had cancelled my Washington Post Subscription. I really don't want anything to do with them. I did it the "right" way. Twice. I discovered that they still charged me for a monthly subscription even after going through their process again two weeks ago. I have been more than a little frustrated. I HIGHLY RECOMMEND THAT YOU NOT SUBSCRIBE TO THE WASHINGTON POST.

 I finally copied my most recent discussion with their d-mn chat support to send to my bank with a stop payment request, and here it is: 

This messaging feature is powered by Zendesk. By using this feature, you consent to the processing and recording of information you submit and of this messaging session by The Washington Post, Zendesk and our other service providers.

says:I cancelled my subscription and now I see that it has been charged again to my account.

TWP Digital Assistant

TWP Digital Assistant says:Hi there! I am The Washington Post's Digital Assistant. Type in your question below for assistance.

TWP Digital Assistant says:Would you like to cancel your subscription?

says:I already did

says:agent

TWP Digital Assistant

TWP Digital Assistant says:No problem. Just share a few details and you will be connected with an agent.

Top of Form

Name

1 of 4

Bottom of Form

TWP Digital Assistant says:I'm sorry, I can't answer that. But here are some topics I can help with.

says:I need to speak with a customer service representative

TWP Digital Assistant

TWP Digital Assistant says:No problem. Just share a few details and you will be connected with an agent.

TWP Digital Assistant

Name

Donna Storm

Email

annods@gmail.com

What do you need help with?

Other Issue

Note

I cancelled my subscription within the last month and now I have been automatically charged again. n

TWP Digital Assistant

TWP Digital Assistant says:Thanks! You will be connected with an agent shortly.

Charles

Charles says:Hi. Thank you for contacting The Washington Post.

Charles says:

I'm sorry that you wish to cancel your subscription, Donna. As a security measure, for us to cancel your subscription, please respond with your answer to as many of the following questions as you can.
 

1.     What is your subscription account number?

2.     What type of subscription do you have (e.g. home delivery + digital combination subscription, Premium only)

3.     How much was your last payment for this subscription?

4.     When was your last payment for this subscription?

5.     What is your Display Name on washingtonpost.com?

 

Once you’ve answered your security questions, an agent will follow up with you by email to complete your cancellation request.
 
Please remember, you can also cancel your subscription anytime by signing into My Post.

says:It is a digital subscription. I cancelled it twice, and then I would still get a monthly charge. I just found in my email that I was charged again on Thursday September 25th for $12.00.

TWP Digital Assistant

TWP Digital Assistant says:

  • We're sorry for the frustration and inconvenience with your cancellation and continued charges.
  • Please ensure you cancelled your digital subscription through your My Post profile if purchased directly from us, or through the appropriate app store if purchased there.
  • After cancellation, charges should stop the next billing cycle.

Generated by AI

How to cancel your digital-only subscription

How to cancel your digital-only subscription

You can cancel your subscription at any time. If you purchased your subscription directly through The Washington Post, you can…

TWP Digital Assistant says:Was this helpful?

says:My display name is Donna Storm

TWP Digital Assistant

TWP Digital Assistant says:I'm sorry, I can't answer that. But here are some topics I can help with.

says:I already did the cancellation!

TWP Digital Assistant

TWP Digital Assistant says:Hi there! I am The Washington Post's Digital Assistant. Type in your question below for assistance.

TWP Digital Assistant says:Would you like to cancel your subscription?

says:talk to a person

TWP Digital Assistant

TWP Digital Assistant says:No problem. Just share a few details and you will be connected with an agent.

TWP Digital Assistant

Name

Donna Storm

Email

annods@gmail.com

What do you need help with?

Other Issue

Note

repeatedly charged after cancellation

TWP Digital Assistant

TWP Digital Assistant says:Thanks! You will be connected with an agent shortly.

Jasmine

Jasmine says:Hi. Thank you for contacting The Washington Post.

says:I go through your cancellation process and then get charged again

says:I was just charged $12 on September 25th.

says:This is after cancelling it for the second time within the last month.

says: I follow your procedure. I still get charged.

Jasmine

Jasmine says:

Sorry to know that. Our record shows that your Core subscription linked with your email address annods@gmail.com is still active and there was no cancellation request placed in the system.

says:That is simply not true.

Jasmine

Jasmine says:For security reasons, we are unable to process subscription cancellations via chat, Donna.

says:I got the entire spiel about how sorry they were for my cancellation a=wi

says:Please provide an email for support

Jasmine

Jasmine says:

In order to cancel your subscription effective immediately and to issue you a refund, please respond with your answer to as many of the following questions as you can.
 

1.     What is your subscription account number?

2.     What type of subscription do you have (e.g. home delivery + digital combination subscription, Premium only)

3.     What is your Display Name on washingtonpost.com?

 
Once you’ve answered your security questions, an agent will follow up with you by email to complete your cancellation request.

says:Please stay online while I do that

Jasmine

Jasmine says:

Please remember, you can also cancel your subscription anytime by signing into My Post.
 
Upon cancellation, you will have digital access for the remainder of the current billing period. Afterward, you will still be able to view a limited number of articles a month.
 
We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. Please refer to our Terms of Sale. 

says:I have already done all of that and it bumped me off to the same loop

TWP Digital Assistant

TWP Digital Assistant says:We apologize for the ongoing frustration. If clearing your cache and switching browsers haven’t resolved the issue, and your comments don’t violate our guidelines, please email our comments team at comments@washpost.com for further assistance. We’re here to help you get this sorted out.

Generated by AI

My comments aren't posting

My comments aren't posting

Oftentimes, comments take a minute or two to show up on a thread, so please be patient in the immediate window following your…

TWP Digital Assistant says:Was this helpful?

says:No

TWP Digital Assistant

TWP Digital Assistant says:I'm sorry, I couldn't find a clear answer to your question. Here are a few things I can help you with instead, or feel free to rephrase your question so I can better assist you.

says:Talk to a human

TWP Digital Assistant

TWP Digital Assistant says:No problem. Just share a few details and you will be connected with an agent.

Top of Form

Name

1 of 4

Bottom of Form

Type a message

 


And then PayPal was glitchy. The good result of this is I went through and reviewed all of my PayPal payments.


I sent an email to my bank requesting a cancellation of payment. Hopefully that happens. 










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